Partner Program

Our holistic platform supports all stages of our partner’s journey.

 

We offer a sustainable, stable and cost-effective business model.

Access4 is purpose-built to support partners and to provide the best end-user customer experience. These goals are implemented into all our internal processes from onboarding to training, marketing and support, as well as our monitoring systems which support continuous improvement.

Our tailored product suite, integrated provisioning, billing, sales and legal documentation make supporting customers easy.

 

Provisioning and Support

Access4’s provisioning platform eliminates the need for expensive senior engineers as it does all the work in the background.

SASBOSSTM is one of our key differentiators, and competitive advantage when it comes to ordering and deploying solutions.  Fully integrated across Access4’s entire product range, it’s an ever-evolving system with industry-leading functionality for partners and their clients. Our custom-built interface provides a straightforward self-service portal, and the SASBOSSTM system dashboards will keep you across your business at all times.

Our Technology

We offer the most up-to-date version of the BroadSoft voice, video and UC platform with the ongoing commitment that updates are delivered within six months. The world is moving faster than ever, staying at the leading edge of cloud PBX ensures all new functions and APIs are available.

 

Your dedicated Partner Success Manager

Your dedicated Partner Success Manager (PSM) will help you identify business opportunities for your clients. They will work with you to understand your customer base and their needs, and suggest the most suitable product range to address their requirements. An ongoing relationship with your PSM will be a key ingredient of your future growth.

Accredited

Marketing status Reseller

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Gold

Marketing status Reseller and Powered-By

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Platinum

Marketing status Reseller, Powered-By and White Label

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Partner Training Program

  • Objectives and outcome

    This program gives our partners the keys to enter the world of Unified Communications and the ability to fully leverage the advances of the technology.

  • Learning model

    Our training is based on the learning model 70:20:10. This model says that most (70%) of learning happens on the job supported by eLearning, user guides, videos, simulations, media sources (like YouTube) and other content. 20% comes from coaching, mentoring and social media channels.

Learn how to use, manage, showcase and sell UCaaS through the 6-week cycle and ten modules.

Modules

  • Why UCaaS

    Participants will be able to explain the market shift to the cloud in voice communication when speaking with customers, identify opportunities in the market, key customer drivers as well as how to use this information to identify potential customers.

  • Positioning with customers

    Participants will be able to discuss essential technical requirements for VoIP, identify customer roadblocks, and learn how to pre-qualify customer requirements against UCaaS functionality before rolling out a solution.

  • Detailed product knowledge and Sales Excellence

    Trains partners to communicate critical data required to qualify opportunities, the Access4 value proposition, how to map call flows, utilise the pricing tool in a sales call, suggest a suitable product mix, and understand the lead through to porting process.

  • SASBOSS™

    Split into four information-rich modules detailing features and capabilities, partners will be able to clearly articulate the features and benefits of SASBOSS™, provision customers and assist end users.

  • Billing

    Leveraging our intuitive billing functionality, partners will learn how to bill third-party services to their customers from SASBOSS™.

  • User Training

    This train the trainer module will ensure participants will be ready to train their new customers and up-skill existing users.

  • Support

    This module explains how to troubleshoot a problem, what critical information is required when logging a ticket, how to log a ticket through incident management and response guidelines.

Marketing support and Partner Resource Centre:

  • Co-branded and supporting product documentation
  • Dedicated partner page on our website and dynamic content cross-promotion
  • Collaboration on your customers’ digital journey.

Our Partner Resource Centre (PRC) is the central place for all your resources, training and marketing requirements. Through the PRC you can quickly access:

  • Your files and product documentation
  • Knowledge-base
  • Archive of our announcements
  • Quick links to our blog features
  • Request a new article or a case study.

 

Design + code by Jalapeno Creative.

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