Marketing status Reseller
Access4 is purpose-built to support partners and to provide the best end-user customer experience. These goals are implemented into all our internal processes from onboarding to training, marketing and support, as well as our monitoring systems which support continuous improvement.
Our tailored product suite, integrated provisioning, billing, sales and legal documentation make supporting customers easy.
Access4’s provisioning platform eliminates the need for expensive senior engineers as it does all the work in the background.
SASBOSSTM is one of our key https://www.access4.com.au/products/sasboss/differentiators, and competitive advantage when it comes to ordering and deploying solutions. Fully integrated across Access4’s entire product range, it’s an ever-evolving system with industry-leading functionality for partners and their clients. Our custom-built interface provides a straightforward self-service portal, and the SASBOSSTM system dashboards will keep you across your business at all times.
We offer the most up-to-date version of the BroadSoft voice, video and UC platform with the ongoing commitment that updates are delivered within six months. The world is moving faster than ever, staying at the leading edge of cloud PBX ensures all new functions and APIs are available.
Your dedicated Partner Success Manager (PSM) will help you identify business opportunities for your clients. They will work with you to understand your customer base and their needs, and suggest the most suitable product range to address their requirements. An ongoing relationship with your PSM will be a key ingredient of your future growth.
This program gives our partners the keys to enter the world of Unified Communications and the ability to fully leverage the advances of the technology.
Our training is based on the learning model 70:20:10. This model says that most (70%) of learning happens on the job supported by eLearning, user guides, videos, simulations, media sources (like YouTube) and other content. 20% comes from coaching, mentoring and social media channels.
Participants will be able to explain the market shift to the cloud in voice communication when speaking with customers, identify opportunities in the market, key customer drivers as well as how to use this information to identify potential customers.
Participants will be able to discuss essential technical requirements for VoIP, identify customer roadblocks, and learn how to pre-qualify customer requirements against UCaaS functionality before rolling out a solution.
Trains partners to communicate critical data required to qualify opportunities, the Access4 value proposition, how to map call flows, utilise the pricing tool in a sales call, suggest a suitable product mix, and understand the lead through to porting process.
Split into four information-rich modules detailing features and capabilities, partners will be able to clearly articulate the features and benefits of SASBOSS™, provision customers and assist end users.
Leveraging our intuitive billing functionality, partners will learn how to bill third-party services to their customers from SASBOSS™.
This train the trainer module will ensure participants will be ready to train their new customers and up-skill existing users.
This module explains how to troubleshoot a problem, what critical information is required when logging a ticket, how to log a ticket through incident management and response guidelines.
Our Partner Resource Centre (PRC) is the central place for all your resources, training and marketing requirements. Through the PRC you can quickly access:
The SASBOSS provisioning and support portal makes ordering and deploying solutions an open, transparent and automated exercise, this was important to Oper8, as a customer-focused organisation with an eye to the future. Mike Andrea – Managing Director, Oper8
Work with your local IT providerWith Access4 we get Unified Communications in the Cloud (UCaaS), and that means our local IT provider now manages our telephony. We’ve been using this provider for over eight years, and we have a great relationship and total confidence in them, which gives me peace of mind. Darrell Hardidge – Founder and CEO, Saguity
Ease of deliveryAccess4's model removed the requirement of a heavy investment in capital and time, allowing us to go to market quickly. We looked at multiple hosted PBX offerings, but nothing did what the Access4/BroadSoft® solution could do. Everything else fell short on functionality or was not easy to deliver to our customers. Davey Goode – CTO, Vibe Communications
As a Microsoft Gold Partner, Viatek has deep experience in Office 365 migration and support. We recognise a real need in the market for Cloud PBX solutions with Office 365 AD integration, and we are looking forward to working with Access4 to solve this problem for customers in a cost-effective, low touch way. James Veness – Sales Director, Viatek
A wholesale provider who is easy to work with.With Access4’s hosted system we can now have a consistent Panasonic brand across our entire portfolio of systems, this makes Panasonic a highly featured business solution for our clients. Access4 has been the easiest wholesaler we have dealt with, providing an excellent suite of products and an in-built billing platform, which makes getting invoices out to clients fast and easy. Rene Sedlmaier – Managing Director, Sedcom Business Phone Centre