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Communication, Responsibility, Experience and Knowledge

Communication, Responsibility, Experience and Knowledge

PConnect delivers for healthcare with Access4

A little over 10 years ago Geoff Boyce and Gerard Buscombe saw an opportunity in the market to create an affordable, reliable, adaptable telephony service that was easily understood yet flexible enough to meet the modern business demands.

They established a company called Precision IT to offer a range of innovative services and solutions for small, medium and large sized organisations across Australia.

Geoff Boyce, Director and Founder of Precision IT said, “There was so much jargon out there in IT land. We wanted to make it straightforward for customers, take the complexity out of IT services and make things transparent, dependable and easy to understand.

The business model we built is underpinned by four crucial commitments we make to our clients: Communication, Responsibility, Experience and Knowledge. We believe this sets us apart in the outsourced IT industry and we are proud of that. We work hand in hand with our clients to adapt the latest technologies to suit their individual needs.”

This approach has proved to be a winning formula that has seen Precision IT go from strength to strength.

Over the past few years, the company has developed a strong speciality in the healthcare sector, such that the business now supports more than 50 GP and specialist medical practices nationally and truly understands medical IT systems.

“We have built solid working relationships and partnerships with key medical industry providers including Stat Health, HCN, Best Practice, Genie Solutions, Medical Objects, HealthLink, Shexie, Direct Control, Clintel, MIMS, Argus, Appointuit, DocAppointments – and many more,” said Geoff.

“We’ve been able to help a number of clients within the healthcare industry as we understand the legalities and complexities inherent in the industry and are able to simplify them into a succinct service offering that meets all of their requirements – from functionality and reliability through to reporting and other legislative requirements.”

In the healthcare industry, IT services are mission critical. A completely stable and reliable platform is a key success factor to ensure systems are 100% available during required hours to provide access to patient notes and deliver the highest levels of patient care. To meet the needs of its various clients in the healthcare sector, the company developed a solution called Precision Connect, a highly reliable internet and WAN service.

“We love new challenges and the opportunity to work with clients on innovative solutions. Out of the Precision Connect solution, we have built a business called PConnect, a company that was created from a client need and allows us to continue to innovate around the solution as new technologies and capabilities emerge,” said Geoff.

PConnect provides a range of services supported by a high-speed backbone network, allowing businesses to establish a corporate private MPLS networks that connects multiple sites securely. With a 99.98% uptime guarantee, this high-performance network offers multiple connection options including fibre, ethernet and fixed wireless.

“While it’s technology innovation that gets us out of bed in the morning, we’re also excited by the opportunities presented by the healthcare industry. We understand the challenges the industry faces around time to delivery, consistency and dependability. PConnect is the business that is able to tick all of those boxes.

At launch, PConnect did face a major issue with former providers. The solution was being impacted by network outages and a lack of platform stability, which meant we were not able to meet the commitments we had made to our clients. We undertook an in-depth market review for a new platform partner as our previous suppliers had completely let us down.”

The PConnect solution has since been transitioned to Access4, where the upgraded platform and portal leads to faster, more reliable use and provides the opportunity for customization.

“The decision to move to Access4 was a simple one. At the centre of our relationship is a shared value system; we both believe in taking the complexity out of the service; making it transparent, dependable and easily understood. We are both focused on continued investment in new technologies and advancements. And we both value reliability and clear communication.

Transitioning our business telephony back-end onto the Access4 network has been a real enabler for our team to deliver on the ‘can do’ attitude we have built our business around. Our clients sometimes ask for miracles and Access4’s team and product suite has enabled us to deliver quickly and easily,” said Geoff.

Working with Access4 has also allowed the company to introduce voice services, and its integration with Microsoft Teams provides a one stop shop for all a clients’ voice and data needs.

“With more than six years of experience in developing tailored solutions for the healthcare industry, PConnect now aims to make voice and data platforms an industry standard, responding to a pressing need for easy, deliverable and reliable systems,” said Geoff.

The integration of MS teams provides a seamless telephony service and makes PConnect a turn-key unified communications solution for clients regardless of the industry they are in.

“What’s more, the SASSBOSS platform with its automated deployment and billing platform means we now have the ability to spend 70% more time on acquiring new clients and strengthening our client relationships rather than processing billing and manual provisioning of new endpoints. We are that much more efficient! The Access4 platform ensures we are up to the task in healthcare and we are now focusing our R&D on new integrations like nurse and duress alarms and making video the new default for electronic communications in patient care.”

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MSPs are at tipping point

Unified Communication as a Service (UCaaS) provider, Access4, announced that it recently signed its 100th Partner, with over 60 new partners signed in the past 12 months alone.

Tim Jackson, Managing Director of Access4, said that demand was being fuelled by MSP’s frustrations with Tier 1 carrier reliability and service delivery. “One of the key areas of our growth has been from large MSP’s joining our Channel Program. Their long-term issues with Tier 1 carriers range from network outages to the recent loss of offshore call centres. This, combined with unprecedented demand for work from home solutions during COVID-19, has become a tipping point for large MSP’s, who have frankly run out of patience. An example is our new partner, PConnect, who faced a major issue with former providers.” Geoff Boyce, Director and Founder of PConnect (owned by Precision IT) said, “Our solution was being impacted by network outages and a lack of platform stability, which meant we were not able to meet the commitments we had made to our clients. We undertook an in-depth market review for a new platform partner as our previous suppliers had completely let us down.”

The PConnect solution has since been transitioned to Access4, where the upgraded platform and portal has led to faster, more reliable use and provides the opportunity for customisation.

Boyce said, “The decision to move to Access4 was a simple one. At the centre of our relationship is a shared value system; we both believe in taking the complexity out of the service; making it transparent, dependable and easily understood. We are both focused on continued investment in new technologies and advancements. And we both value reliability and clear communication.”

Jackson said, “Our partners have found they cannot afford to take risks around service delivery and performance. I personally understand the pain MSP’s are experiencing. The idea of Access4 was born out of my frustration from trying to find a quality end-to-end UCaaS solution from Tier 1 carriers in Australia when I was running an MSP a few years ago.

The story of the Access4 beginnings was a simple case of identifying a problem in the market and then developing a purpose-built solution to eliminate every challenge and barrier to entry. Now, with the advent of COVID-19, as organisations pivot to working from home, we have quickly moved from a niche provider to partner of choice for MSPs and SI’s in the Australian and New Zealand market.”

More than ever, remote work solutions are mission critical for companies to stay in business and be competitive during these exceptionally challenging times.

“COVID-19 has been the catalyst for the ‘great working from home experiment’ as businesses are now required to implement an ‘any device, any time, any location’ approach, which is at the core of a solid UCaaS platform. Our robust, quality solution that includes a BroadSoft collaboration and an MS Teams Calling option is fundamentally why we have experienced significant growth in all areas of our business,” Jackson said.


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Partnership to Deliver Cloud UC Over Super-Fast Internet

Unified Communications as a Service provider, Access4, today announced it has signed independent provider of Super Fast Internet, cloud solutions, unified communication services and Phone Names, Spirit Telecom Limited (ASX: ST1) (“Spirit”) as a Platinum Partner.

Access4 Director of Sales and Marketing, Ruy Franco, said that the company was excited to be working with Spirit, as the two businesses were a natural fit.

“Spirit delivers Super-Fast Internet, which is perfectly suited to voice and Cloud Unified Communication (UC) services. Spirit is a market leader and prides itself on delivering the best technology and products for its customers nationally. Its customers will now be able to access improved cloud services that meet the rigorous requirements of business over the high bandwidth Spirit network.”

Access4 delivers Unified Communications as a Service (UCaaS) through the BroadSoft platform and ensures partners and their customers have the latest features and functionality delivered in a managed and tested environment, which allows them to truly take advantage of UC.

Spirit Telecom CMO Sol Lukatsky said,

“We’re thrilled to be partnering with Access4 as its solution and approach perfectly complement our technology and product leadership focus. To provide a modern voice solution for B2B customers, you have to offer a superior quality voice and data package. We were looking for a partner that could deliver the richest functionality in the market. Together, BroadSoft and Access4 deliver a best of breed solution. Spirit chose Access4 because of its product leadership in providing BroadSoft-based services and its investment in automation and provisioning tools. We believe this is the best product in the market in terms of both functionality and back-end billing capability.”

The Access4 provisioning and support portal, SASBOSS™ allows partners to manage their customers locally and seamlessly. SASBOSS™ provides billing so partners can track usage, costs and revenue. Consequently, customers can manage costs.

Unified Communication as a Service (UCaaS) provider, Access4, today announced it has signed managed services provider Viatek Technology Pty Ltd and launched its integration of Microsoft Office 365 Active Directory (‘Office 365 AD’).

Access4 Director of Sales & Marketing, Ruy Franco, said that the Viatek partnership was a great example of Access4’s capability, agility and why the company chose to invest in its own platform and build systems internally such as SASBOSS™.

“Viatek needed a UCaaS solution that would allow them to quickly and easily scale services up and down, particularly for mid-market customers and some enterprise applications. In addition, they had recognised a need for Office 365 AD integration. We could see the strategic importance of this investment and so we built a seamless integration from our provisioning system SASBOSS™ to Office 365 AD, tested it with Viatek as our lead partner, and then refined it from their feedback,” said Franco.

Access4’s new Office 365 AD integration is the latest response to the market’s demand for the implementation of collaborative tools. Office 365 is built around flexibility and work-flow of different user profiles, which naturally complement UC solutions.

SASBOSS™ provisioning portal provides Office 365 customers with an authorisation link to create a trusted relationship between the two platforms. With it, customers can provision, manage and operate all their users across the business from one place in Office 365. If a company adds a user in Office 365 AD, it will add a UC service and the partner/customer can fully provision that service within minutes including automated handset configuration. SASBOSS will also import the company’s global address book making those contacts available on all users’ handsets (handset device dependant).

Franco said, “That means a partner can deliver a 100-200 seat organisation in one day. No more manual data entry, no human error and no manual duplication of user data in multiple systems.”

James Veness, Sales Director, Viatek said, “We’re excited to be partnering with Access4 as its UC solutions and ethos perfectly complement our ‘customer-first’ focus. As a Microsoft Gold Partner, Viatek has deep experience in Office 365 migration and support. We recognised a real need in the market for Cloud PBX solutions with Office 365 AD integration, and we are looking forward to working with Access4 to solve this problem for customers in a cost-effective, low touch way. Viatek is committed to providing customers with high performance, user-centric solutions helping them embed operational agility and responsiveness into their business. Our software-defined approach across networking, cloud, threat defence – and now UC, ensures our customers reap the rewards of faster provisioning, flawless user experience and 24/7 support.”

BroadSoft service, support and specialisation key to effective UC deployment

Unified Communication as a Service (UCaaS) provider, Access4, is pleased to welcome automotive ICT specialist, Dealer IT, to its growing list of partners. Access4 Director of Sales & Marketing, Ruy Franco, said the company was glad to secure this IT specialist as the sign-up process had been thorough and detailed.

“We are really excited to be working with Dealer IT – they had some poor experiences with their former service provider and we were very pleased to be able to offer them a solution that was right for their business.”

Dealer IT Directors Michael Miloseski and Jackey Li said the company recently decided to add managed voice and UC to its product base after experiencing a rise in demand for the services from clients.

Michael said, “Our ability to deliver a seamless customer experience is paramount to our business and so we knew we needed to find a new partner to deliver these services. Access4 has been able to deliver this for us.”

Ruy said, “Access4 is able to provide a superior BroadSoft solution and give Dealer IT greater transparency and control through SASBOSSTM, our proprietary provisioning and support portal. Our Technical Assistance Centre provides a level of support that will delight both Dealer IT and their customers. More importantly, our engineering team is available to assist on the phone and onsite when needed, to give Dealer IT clients the confidence that Cloud PBX and UC is not only viable but the best possible solution for their business.”

Dealer IT is a service provider that specialises in delivering and supporting ICT services for vehicle dealerships. They understand the technology of dealerships and their systems and have a deep understanding of the business needs of a dealership. They really understand what makes a good dealer great and this means that their customers don’t need to educate them on their business – they can trust Dealer IT to get on with the job.

“We have enjoyed migrating Dealer IT’s customer base across to Access4 and are looking for every opportunity to work with this partner to showcase their leading Voice and UC solution. Our intent is to be a superior BroadSoft solution provider and to deliver a customer experience that will get them excited about the possibility of UC and what it can do for their business,” concluded Ruy.

 

Access4 Partners with Oper8 to Support Communic8 Suite of Hosted UC Products

Unified Communications as a Service UCaaS provider, Access4 today announced it has signed Oper8 as a Partner. Access4 is providing its full range of Unified Communications (UC) solutions to Oper8; this includes Hosted PBX, UCaaS and Contact Centre as a Service (CCaaS). Built on the BroadSoft BroadWorks platform, Access4 is committed to maintaining and developing its products and channels in the region.

Oper8, based in Springfield, Queensland is a premium ICT provider with a visionary reputation and a strong customer focus. With a fast-growing customer base, Oper8 is geared to help mid-sized corporate and Government customers achieve more by providing products and services unfettered by legacy platforms. The key driver, for Oper8, is an “enabler”, all Oper8 solutions must make the end users life considerably easier by having a more consistent and intuitive experience.

Ruy Franco, Sales and Marketing Director at Access4 said, “We are delighted to have Oper8 on-board as a growing partner, their focus and style complement Access4 and we are already seeing results from the engagement.”

“The decision to partner with Access4 was made easier because of their investment in SASBOSS which was worth significantly more than the sum of the parts” said Managing Director Mike Andrea, he went on “the SASBOSS provisioning and support portal makes ordering and deploying solutions an open, transparent and automated exercise, this was important to Oper8, as a customer-focused organization with an eye to the future. We are excited about the possibilities this will bring to our customers and prospects.”

Vibe becomes Access4’s first wholesale BroadSoft provider in NZ

Unified Communication as a Service (UCaaS) provider, Access4, today announced it has signed New Zealand and Australia’s leading wholesale-exclusive provider of International Layer 2, Wholesale IP Transit and automated access service aggregation, Vibe Communications.

Access4 is providing its full range of Unified Communications (UC) solutions to Vibe and its resellers in NZ. This includes Hosted PBX, UCaaS and Contact Centre as a Service (CCaaS). Vibe will be the first carrier to provide wholesale BroadSoft® services in NZ.

Davey Goode, CTO/Founder, Vibe Communications said they had always wanted to offer BroadSoft® to customers but it required heavy investment in capital and time. “Access4’s model has removed these challenges and allowed us to go to market quickly.”

Vibe was looking to offer Wholesalers an end-to-end solution including Hosted PBX and UCaaS, which would complement its existing voice business.

“Customers no longer want to buy a PBX for their office and they are actively seeking a hosted solution with no capital investment. We looked at multiple hosted PBX offerings but nothing did what BroadSoft® would do. The other solutions we tried fell short on functionality or were not easy to deliver to our customers,” said Goode.

Access4 Sales and Marketing Director Ruy Franco said that the partnership with Vibe delivered multiple benefits for both companies.

“This partnership provides a footprint for Access4 services into NZ and has allowed us to extend our BroadSoft® presence into NZ using Intellipath. We will use Vibe’s voice carriage in NZ, which will allow us to switch calls locally in NZ for NZ customers and more importantly makes Australia and NZ one platform for Access4.”

All Access4 call packs will now include calls to NZ fixed landlines and mobiles as part of their included calls, and customers in Australia can buy a call pack from Australia that will also provide local calls in NZ for NZ offices.

Goode said, “The team at Access4 has been flexible and responsive to what we want to offer to our customers. We have a wholesale portal that our customers use and we have been able to integrate into SASBOSS so that our customers can use the same interface giving them end-to-end automation of Voice, Hosted PBX and UcaaS.”

“We are looking forward to working with Access4 and enabling our Wholesalers to take this great solution to their customers,” concluded Goode.

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