The Role of a Small Business PBX

1 December, 2018

The Hero of Your Mobile Integration

What is the future workstyle for the small to medium enterprise size businesses in the era of mobility, millennials and generation Z? Do you know which applications your employees use for everyday communication within the company and with your clients? As a small company owner, you may be concerned about the communication tools your employees use, how they use them, and the impact they are having on your customers or clients.

Maybe you are considering establishing some communication standards for your business or just thinking about change, looking at the hidden costs of the premise-based small business phone system. Perhaps you feel it’s just too much trouble to worry about tools that seem to be only available to bigger businesses or corporate teams? But it’s not – and what’s more, change can positively impact your employees and your business.

The first step of your cloud transformation

Teams usually start their transformation by moving their documentation to the Cloud. They will look for a ‘freemium’ feature and functionality and consider the pricing and security aspects of the service. Accessibility across devices could be the next step, but then things get slightly complicated – should your employees be able to use their private mobile phone? Do you expect them to be available while on the go?

A new era of mobile productivity

The world is mobile and on the go and BroadSoft’s infographic about mobile productivity is showing following;

  • 50% of employees use their smartphone as their primary device
  • we spend 60% of the time away from our desks
  • 50% of companies require employees to supply their own device for work
  • 55% of emails opened on mobile devices
  • 50% workforce will be millennials by 2020.

Your future workforce, the loyalty challenge and team efficiency

BroadSoft’s survey ‘The Future of Work’ finds that information overload, disconnected workflows, fragmented communications, inefficient meetings and projects, cost and complexity are the typical consequences of disconnected content management technologies.

Deloitte’s Millennial Survey for 2018 confirms what the recruiting industry is already dealing with; Australian millennials believe company culture is more important than money. 67% of them will choose a new employer based on a positive work environment, and that’s 15% higher than findings on a global level.

Apparently, millennials are not so loyal either, and they tend to stick around less than two years. Simon Sinek, author and organisational consultant, suggests that loyalty is not a generational thing, but human; everyone wants the same thing from their work environment. But millennials and Gen Z grew up with technology and might be less patient with non-efficient work environments.

Your phone system – the hero of mobile integration and your journey to the cloud?

Looking at all these findings, communicating seamlessly across platforms might be the next thing you will consider. Imagine your small team with a corporate – looking communication platform: text messaging, quick file sharing, switching from a desk phone and office computer to mobile, or just scheduling a video call for participants within or outside your organisation.

There is no difference from the perspective of your clients or customers, as well as your employees; they will have the same expectations and you have the unique opportunity to make your business more collaborative. It might not resolve ‘the loyalty issue’ but just might be the opportunity you wouldn’t want to miss.

Learn more about the opportunities you can get through Managed Voice and why is it easy to add Unified Communications as a Service, or just get in touch with us if you would like to learn more about your options!

 

Sources:

  1. https://www2.deloitte.com/au/en/pages/about-deloitte/articles/millennial-survey.html
  2. https://au.pcmag.com/cloud-services/45359/guide/the-best-cloud-storage-and-file-sharing-providers-for-busine
  3. https://www.inc.com/why-do-employees-really-quit-their-jobs-research-says-it-comes-down-to-these-top-8-reasons.html
  4. https://www.comparebusinessproducts.com/phone-systems/pbx/pbx-101/history-of-pbx-phone-systems
  5. BroadSoft, The Future of Work: BroadSoft, A New Era of Mobile Productivity
  6. Access4 Whitepaper – Cloud ISDN

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