About Our Platform

Take your Unified Communications to the cloud with Cisco BroadWorks

Implementing Unified Communications can produce enormous benefits for most organisations. However, the reality is that to be functional, these systems are often incredibly complex. Organisations typically need to balance the need for advanced features and flexibility with the often-prohibitive cost of obtaining them.

At Access4, we have certainly recognised this challenge. The solution is to share the cost of building a feature-rich Unified Communications and Contact Centre as a Service solution.

We’ve therefore invested significantly in developing a multi-tenanted Cisco BroadWorks platform, so customers can access their needs in the cloud.

Discover the power of Cisco BroadWorks

BroadWorks provides a leading global voice, contact centre and collaboration platform used by telecommunication companies around the world. The Access4 difference is that we’re not satisfied with merely being another Telco provider with fixed rules. Rather, we provide this flexible platform to our partners to package customised solutions for their clients.

More than just a BroadSoft hosted PBX or VOIP phone system, Access4 delivers a comprehensive range of services to complement and support a BroadWorks platform. Furthermore, we have simplified design of your Unified Communications into:

  • Select your User type; Office User, Executive User, or Collaboration User
  • Select additional features; Call Queueing, Reception Console, IVR
  • Select Contact Centre functionality, if needed
  • Select your phone plan; choose from Pay per User or Pay per Cloud SIP Channel
  • Select your connectivity; Private, Internet or Cloud Exchange

Benefits

Access4 provides an end-to-end service, so your IT partner can access a more efficient solution saving time, money and lowering risk. Access4’s comprehensive range of services; including Unified Communications as a Service (UCaaS), business phone systemsunified messagingContact Centre as a Service (CCaaS), and Unified Communications Management, means that we can provide a Service Level Agreement (SLA) from the BroadSoft platform to the customers’ phone on their desk.

  • Truly multi-tenanted PBX technology born in the cloud
  • Integrated SIP connectivity eliminating IP PBX and voice interconnectivity issues
  • Real-time automated service provisioning to meet the expectations customers have of cloud solutions
  • Inclusive of integrated parsing and billing systems for calls and UCaaS services that make billing simpler and reducing support costs of integration
  • Investment in current and ongoing provisioning systems, marketing and sales material covering regulatory and industry compliance designed to support partners.

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