Join the Team | Access4

Join the Team

Our story

Access4 is a technology company that provides integrated voice, video and messaging solutions through a partner channel. With partners across Australia and New Zealand, we are experiencing substantial growth and expanding our team is the first step to our success. We are seeking bright, engaging individuals with skillsets across technical and commercial areas to deliver the next generation of commtech solutions.

Our values

  • Playful – we treat our partners as friends, we enjoy what we do and have a sense of humour.
  • Respect – we appreciate everyone’s opinion and acknowledge diversity.
  • Partner success, customer first – we listen and deliver the best experience to customers to ensure the success of our partners.
  • Work flexibility – we are flexible in where and how we work, we support each other and value eachother’s personal well being.
  • Trusted experts – we are honest and upfront, we are the best in our field and deliver real business outcomes.
  • Accountable – we do what we say, when we say and empower others to do the same.
  • Innovation – we challenge the status quo, we welcome new ideas and push the limits of what’s possible.

Our vision

As the brainchild of a small group of dedicated technical and communication specialists, our focus has grown from seamless provisioning to delivering an unrivalled communication and collaboration experience for partners and customers alike.  With a unique platform and leading partner success platform, we are on the path to be the leading global provider of integrated communications and collaboration tools through our partner network.

Service Delivery Coordinator

We’re looking for a Service Delivery Coordinator to join our head office in Southbank, Melbourne. Reporting to the Service Delivery Manager, the Service Delivery Coordinator will be responsible for porting, internal provisioning activities, call testing, updating records and providing sign off tasks on internal systems.

 

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UC Support Technician

Reporting to the Operations Manager, the UC Support Technician will work within the TAC (Technical Assistance Centre) team and is responsible for providing exemplary L2 support to our Partner channel. The UC Support Technician will be proficient in incident resolution through ticket management and be the primary answer point for incoming calls to the TAC by managing high priority requests, ticket follow ups and escalations.

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