Princi Thilak, Author at Access4

Access4 readies partners to manage spike in demand for remote work and work from home solutions

New FastPort technology allows call redirection within 24 hours


Unified Communication as a Service (UCaaS) provider, Access4, today announced it has created a fast track programme for partners. The programme will help them deal with an expected increase in demand to support work from home arrangements for employees to minimise the impact of COVID-19 since the World Health Organisation declared coronavirus a global pandemic.

Tim Jackson, Access4 Managing Director, said that the programme introduction recognised the need to support and stimulate small and medium business across Australia and New Zealand to ensure business continuity and allow them to trade during this potentially difficult time.

“Our top priority right now is to deliver the product innovations and process improvements we have made that allow our partners to handle significantly increased demand for remote work and work from home solutions from their customers.

As the provider of choice for companies wanting to move phone systems in a relatively short timeframe, we can now have customers set up on Microsoft Teams making and receiving calls to the public network within 24 hours using our new FastPort technology.

The FastPort solution provides customers with a single 1800 number to manage redirections during service migration and connects customers prior to the completion of the port. Once porting is complete, the service transitions automatically, resulting in a seamless customer experience.”

To help encourage small business customers to adopt MS Teams, the company will also support a recent Microsoft initiative and remove its licensing component from MS Teams until 30 September 2020, lowering the cost by up to 50%.

Jackson said, “For smaller organisations, the impact of implementing a remote work or work from home policy could be beyond the cost of consideration. This offer, combined with our product suite, makes industry leading software accessible to business, no matter their size. Offering flexibility in application, consumption-based licenses, simplified scaling and instant provisioning.

We believe Microsoft Teams Calling is a great solution because it’s a platform that any business using Office 365 has access to. Our enhanced product also gives customers the ability to add tailored business features without any on-site hardware or installations – all within the one system.”

After an intensive search, we’re delighted to introduce you to Cliff, your new Training Manager. With a background in telco, higher education and the technology sector, Cliff will help further innovate and evolve the training we offer you.

“I’m excited to bring a digital-first mindset and modern learning strategies to the pathways we offer to partners today.” Cliff says, “There’s a great foundation here thanks to my predecessor, I’m making it a priority to help this continue to scale as our partners, and Access4 continue to grow.”

In the coming weeks and months, partners can look forward to:

  • Transformed online learning pathways focusing on your user experience in addition to being much more engaging and interactive.
  • A 100% self-paced learning option, for those of you who don’t want to wait for webinars or just want a faster onboarding.
  • Learning from anywhere! Responsive bite-sized content that you can consume from any device or location.

Cliff also comes to us with experience in digital enablement, so you can look forward to improvements to the help and guidance available in SASBOSS and the Partner Resource Centre too. From Cliff, “We use some of the best tools on the market for online learning and digital adoption including Rise360 and WalkMe. Our partners are going to see significant benefits as we continue to leverage their capability and make help easier to access in the moments it’s needed.”

Unified Communication as a Service (UCaaS) provider, Access4, today announced it has appointed former Vocus Executive, Scott Carter, as Chairman of the Board.

Tim Jackson, Access4 Managing Director, said that the company had actively targeted Scott for the role given his significant experience leading fast-growing tech businesses.

“Scott has a track record of success with driving growth in the channel and our goal is to double our partner base in Australia and New Zealand over the next 12 months. He will provide the experienced leadership needed for this next phase of aggressive growth and also play a pivotal role in the Series C capital raise the business is currently undertaking.”

Scott Carter brings over two decades of industry experience to the business, most recently as CEO of

enterprise and government at Vocus Communications, CEO of Vocus Consumer and COO of M2 Group. Carter said, “I am excited to join this specialist fast growing business that has solved the challenge for channel partners to allow them to capitalise on the market opportunity presented by unified communications and grow their profits.

I have seen first-hand the cost, complexity, time to market and deployment issues encountered by the channel to deliver UC solutions and how this has held them back in the past.

Access4 solves these issues through its proprietary SASBOSS platform, a turnkey solution that delivers an intuitive suite of communication products from global leaders including BroadSoft (Cisco) and Microsoft Teams,” said Carter.

Jackson said, “We see exciting times ahead from a product development perspective, especially with the new Microsoft Teams product, which will open new partner markets. Demand is set to be high for hybrid business communication utilising BroadWorks and MS Teams Collaboration.”

Design + code by Jalapeno Creative.

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