The beginning of the end for traditional Telco’s? Access4... Read more
BroadSoft service, support and specialisation key to effective UC deployment
Access4 Director of Sales & Marketing, Ruy Franco, said the company was glad to secure this IT specialist as the sign up process had been thorough and detailed. “We are really excited to be working with Dealer IT – they had some poor experiences with their former service provider and we were very pleased to be able to offer them a solution that was right for their business.”
Dealer IT Directors Michael Miloseski and Jackey Li, said the company recently decided to add managed voice and UC to its product base after experiencing a rise in demand for the services from clients. Michael said, “Our ability to deliver a seamless customer experience is paramount to our business and so we knew we needed to find a new partner to deliver these services. Access4 has been able to deliver this for us.”
Ruy said, “Access4 is able to provide a superior BroadSoft solution and give Dealer IT greater transparency and control through SASBOSS, our proprietary provisioning and support portal. Our Technical Assistance Centre provides a level of support that will delight both Dealer IT and their customers. More importantly, our engineering team is available to assist on the phone and onsite when needed, to give Dealer IT clients the confidence that Cloud PBX and UC is not only viable, but the best possible solution for their business.”
“We have enjoyed migrating Dealer IT’s customer base across to Access4 and are looking for every opportunity to work with this partner to showcase their leading Voice and UC solution. Our intent is to be a superior BroadSoft solution provider and to deliver a customer experience that will get them excited about the possibility of UC and what it can do for their business,” concluded Ruy.