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At the heart of the Access4 solution is our Unified Communications as a Service (UCaaS) product. This combines a leading unified communications solution from BroadSoft with a hosted managed voice platform. Consequently, this ensures a seamless solution for Unified Messaging, Unified Communication And Collaboration and Contact Centre across your offices and mobile devices.
Access4’s cloud UCaaS solution provides all of the call features you would expect with traditional PBX and more….
- Choice of Physical or Soft-Phones
- Mobile capability with UC-One
- Unified messaging including visual voicemail
- Advanced Call Handling such as Call Hunt Groups
- Advanced conferencing scale supporting up to 30 video and 100 audio participants
- Single Reach Number on all devices – up to 35 per user!
- Ability to move a call between devices seamlessly on the fly
- Advanced Collaboration including Video, Chat, Conference calling and content sharing with UC-one
- Integration into many applications including Outlook, Dynamics, Salesforce.com
It’s more than just a unified messaging system or unified messaging platform. Access4’s UCaaS product provides complete unified collaboration and communications.
Selecting the right solution for your business has been simplified through the creation of User feature packs. You can simply choose the type of user needed and any add-on functions, and we have compiled all the required components in the back end.
UC-One and Collaborate
The UC-One and Collaborate add-on brings together powerful UC services like:
- instant messaging/group chat
- voice and video calling
- multi-party voice and video conferencing
- desktop sharing in real time to enhance business productivity.
The UC One and Collaborate bundle is provided with soft clients for PC, Mac, and Apple’s IOS and Android devices including smartphones and tablets.
Automated Attendant is a flexible, powerful, automated receptionist. Professional greeting and routing options politely usher clients to where they want to be, thus improving efficiency and customer satisfaction.
This uniquely designed reception console interface allows prompt phone answering and transfers for switch operators working in large organisations. Caller ID shows who is calling and whom they are calling for, along with a call register showing how many calls were taken and their length.
Call Recording is a PCI-compliant, fully-featured solution for call centres and other operations looking for a robust, compliant voice recording solution. A sophisticated GUI for authorised operators allows total call recording management.
A full range is available from basic through to executive handsets, conference room facilities. Handsets provided by Access4 come with zero touch provisioning through SASBOSS™, thereby reducing the cost to deploy new solutions as engineers aren’t needed on site to configure phones.
|Office User||Executive User||Collaboration User|
|Basic Telephony Features||Yes||Yes||Yes|
|Music on Hold||Yes||Yes||Yes|
|Shared Call Appearance on multiple devices||–||Yes||Yes|
|Busy Lamp Field||–||Yes||Yes|
|UC-One Mobile Application||Yes|
|Fax to Email||Yes|
Learn more about the unified communications solutions we provide: