Access4 UC Appreciation Index 2016

The beginning of the end for..

Access4 welcomes Dealer IT to growing partner base

BroadSoft service, support and specialisation key..

UCaaS
Access4 celebrates BroadSoft Award

UCaaS provider Access4 awarded for delivering..

UCaaS
Access4 announces the end of contracts for telephony and UCaaS

Unified Communication as a Service (UCaaS)..

Unified Communications & Collaboration

At the heart of the Access4 solution is our Unified Communications as a Service (UCaaS) product. This combines a leading unified communications solution from BroadSoft with a hosted managed voice solution. This ensures a seamless solution for Unified Messaging, Unified Communication And Collaboration and Contact Centre across your offices and mobile devices.

Access4’s cloud UCaaS solution provides all of the call features you would expect with traditional PBX and more….

  • Choice of Physical or Soft-Phones
  • Mobile capability with UC-One
  • Unified messaging including visual voicemail
  • Advanced Call Handling such as Call Hunt Groups
  • Advanced conferencing scale supporting up to 30 video and 100 audio participants
  • Single Reach Number on all devices – up to 35 per user!
  • Ability to move a call between devices seamlessly on the fly
  • Advanced Collaboration including Video, Chat, Conference calling and content sharing with UC-one
  • Integration into many applications including Outlook, Dynamics, Salesforce.com

It’s more than just a unified messaging system or unified messaging platform. Access4’s UCaaS product provides complete unified collaboration and communications.

Selecting the right solution for your business has been simplified through the creation of User feature packs. You can simply choose the type of user needed and any add-on functions and we have compiled all the required components in the back end

Unified-Communications-Collaboration
Unified Collaboration

Unified Collaboration

UC-One and Collaborate

The UC-One and Collaborate add-on brings together powerful UC services like:

  • instant messaging/group chat
  • presence
  • voice and video calling
  • multi-party voice and video conferencing
  • desktop sharing in real time to enhance business productivity.

The UC One and Collaborate bundle is provided with soft clients for PC, Mac, and Apple’s IOS and android devices including smart phones and tablets.

access4-infograph-1
IVR

IVR – Automated Attendant

Automated Attendant is a flexible, powerful, automated receptionist. Professional greeting and routing options politely usher clients to where they want to be, improving efficiency and customer satisfaction.

Reception

Reception Console

This uniquely designed reception console interface allows prompt phone answering and transfers for switch operators working in a large organisations. Caller ID shows who is calling and who they are calling for, along with a call register showing how many calls were taken and their length.

Call Recording

Call Recording

Call Recording is a PCI-compliant, fully-featured solution for call centres and other operations looking for a robust, compliant voice recording solution. A sophisticated GUI for authorised operators allows total call recording management.

handsets

Handsets

A full range of are available from basic through to executive handsets, conference room facilities. Handsets provided by Access4 come with zero touch provisioning through SASBOSS™ reducing cost to deploy new solutions as engineers aren’t needed on site to configure phones.

Office User Executive User Collaboration User
Basic Telephony Features Yes Yes Yes
Call Forwarding Yes Yes Yes
Voicemail Yes Yes Yes
Hunt Groups Yes Yes Yes
Music on Hold Yes Yes Yes
Shared Call Appearance on multiple devices Yes Yes
BroadWorks Mobility Yes Yes
Busy Lamp Field Yes Yes
Softphone Yes Yes
Instant Messaging Yes
Presence Yes
Desktop Sharing Yes
MyRoom Collaboration Yes
UC-One Mobile Application Yes
Fax to Email Yes

Learn more about the unified communications solutions we provide: