The beginning of the end for..
Implementing Unified Communications for most organisations can produce great benefits; however, the reality is that in order to be functional enough these systems are often complex. Organisations usually need to balance the need for advanced features and flexibility with the cost to get it.
Access4 has recognised this challenge, and the solution is to share the cost of building a feature-rich Unified Communications and Contact Centre Solution. We have invested significantly to build a BroadSoft BroadWorks platform that is multi-tenanted so that customers can access their needs from this in the cloud. BroadWorks provides a global leading voice, contact centre and collaboration platform that countless telecommunication companies use around the world. The difference here is that instead of being a Telco product with fixed rules, we provide this platform to our BroadSoft Partners to package for their customers.
More than just a BroadSoft hosted PBX or VOIP phone system, Access4 has a full range of services to complement and support a BroadWorks platform. We have simplified design of your Unified Communications into:
- Select your User type, Office User, Executive User, or Collaboration User
- Select additional features, Call Queueing, Reception Console, IVR
- Select Contact Centre functionality if needed
- Select your phone plan, Pay per User or Pay per Cloud SIP Channel
- Select your connectivity, Private, Internet or Cloud Exchange
By being able to provide an end to end solution, your IT services partner is able to access a more efficient solution saving time money and lowering risk. Access4’s range of solutions, including Unified Communications As A Service (UCaaS), business phone systems, unified messaging, Contact Centre As A Service (CCaaS), Managed Data and Unified Communications Management, means that it can provide a Service Level Agreement (SLA) from the BroadSoft platform to the customers’ phone on their desk.